1. Shipping time and scope
We provide efficient services to global users through international express partners (such as DHL, FedEx, etc.):
US domestic orders: standard shipping 3-7 working days, expedited options 1-3 working days (if applicable).
International orders: shipping time 7-15 working days (may be delayed due to customs procedures).
2. Freight standards
1. Packaging standards
All products are packaged in three layers of protective packaging: shockproof foam + waterproof sealed bag + reinforced carton.
Electric tool products are additionally customized with buffer brackets to avoid transportation collisions.
The outer box of the package is marked with the "Fragile: Electric Tools" logo to remind the carrier to handle with care.
2. Delivery service commitment
The whole process is traceable: after delivery, the system automatically pushes the DHL/FedEx logistics order number, and supports real-time query on the official website.
Customs clearance assistance: Provide commercial invoice and HS code pre-examination services for international orders to reduce customs clearance delays.
Time guarantee: If the transportation is delayed due to our reasons, you can apply for a $10 freight compensation voucher (except force majeure).
Key tips (FAQ):
🔸 Q: How to choose expedited transportation?
→ A: Check "Expedited Shipping" in the "Delivery Method" drop-down menu at checkout and pay the difference.
🔸 Q: The order shows that it has been shipped but there is no logistics update?
→ A: It may be that the carrier has not scanned it. If there is no record for more than 2 working days, please contact service@pulse-ship.com for verification.
3. Package tracking
After all orders are shipped, you will receive a logistics tracking number, and you can check the real-time status through the official website or the carrier's official website.
4. Returns and refunds
Return policy:
Returns of unused and undamaged goods are accepted and can be applied for within 30 days.
Return address:
HuaSu Shengshi (Beijing) Paper Co., Ltd.
M2367, 1st Floor, Building 1, Changhong West Road 73, Xilu Subdistrict,
Fangshan District, Beijing, China
📞 +86 15538062282
Process:
Contact customer service (service@pulse-ship.com) to obtain a return authorization (RMA).
Quality issues/wrong shipment: We bear the return shipping costs; non-quality issues: customers pay for their own shipping costs.
Refunds will be processed to the original payment method within 5 working days after receiving the return.
V. Duties and customs clearance
International orders may incur import taxes and fees, which shall be borne by the customer. It is recommended to check the customs policy of the destination in advance.
VI. Logistics problem handling
Transportation delays: We are not responsible for factors beyond our control (weather, customs, etc.), but we will assist in tracking.
Package loss/damage: Feedback and provide evidence within 48 hours after receipt, and we will assist in claims or reissue.
VII. Contact Us
Customer Service Email: service@pulse-ship.com
Telephone Support: +86 15538062282 (9:00-18:00 Beijing Time)
Official Website Online Chat: Visit pulse-ship.com
Policy Update
We reserve the right to adjust the policy according to operational needs, and the modified content will be published on the official website.
Huasu Shengshi (Beijing) Paper Co., Ltd.
M2367, 1st Floor, Building 1, No. 73, Changhong West Road, Xilu Street, Fangshan District, Beijing (Cluster Registration)
Legal Representative: Liu Yuxiang
