1. Our core commitment

✅ Authenticity guarantee: All power tools are authorized by the brand or directly purchased by the official. If they are fake, we will compensate you tenfold.

✅ Quick response: The customer service team will respond to emails within 24 hours. For urgent questions, you can call +86 15538062282 (9:00-18:00 Beijing time).

✅ Worry-free after-sales service: 30-day free return and exchange.

2. Transparency policy overview

1️⃣ Logistics policy

🚚 Domestic orders in the United States: Free shipping for orders over $99, 3-7 working days (full logistics terms).

🌍 International transportation: Automatically calculate shipping costs and provide DHL/FedEx tracking services.

📦 Package loss: Free reissue within 48 hours of receipt.

2️⃣ Payment policy

💳 Secure payment: Support Visa/MasterCard/PayPal, compliant with PCI DSS international certification.

🧾 Electronic invoice: automatically sent to your email after payment.

3️⃣ Return and Exchange Policy

🔄 30-day worry-free return and exchange: full refund for unused products (detailed process).

📍 Return address:

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Huasu Shengshi (Beijing) Paper Co., Ltd.

M2367, 1st Floor, Building 1, No. 73, Changhong West Road, Xilu Street, Fangshan District, Beijing (Cluster Registration)

Tel: +86 15538062282

⚡ Quick refund: return to the original route 3-5 working days after acceptance.

III. Privacy and Security

🔒 Data protection: SSL encryption technology is used, and user information will never be sold to third parties (Privacy Policy).

⚠️ Anti-fraud reminder: We will not ask for payment passwords through WhatsApp/WeChat, beware of being deceived!

IV. User Responsibility Notice

⚙️ Correct use: Please operate the power tool strictly according to the instructions. Unauthorized modification will void the warranty qualification.

📝 Information authenticity: If you provide an incorrect address/contact information and cause logistics problems, you will be responsible for it yourself.

V. Contact us

Consultation type Contact information Response time

Order and logistics service@pulse-ship.com Within 24 hours

Payment issues finance@pulse-ship.com Within 12 hours

Emergency issues +86 15538062282 (telephone priority) Instant response on weekdays

Offline cooperation M2367, 1st Floor, Building 1, No. 73, Changhong West Road, Xilu Street, Fangshan District, Beijing Visit by appointment

Huasu Shengshi (Beijing) Paper Co., Ltd.

Legal representative: Liu Yuxiang | Official website: https://pulse-ship.com

Policy update reminder

🔔 We will notify major policy changes through official website announcements and registered email addresses. It is recommended to check the latest version regularly.

❗ This page is a policy summary. The specific rights and obligations are subject to the full text of each special policy.